Refund & Cancellation

Overview

At tickets2caribbean, we strive to make your travel experience smooth and transparent. This Refund & Cancellation Policy explains the procedures, rules, and conditions for requesting refunds or cancelling bookings made through our platform. By using tickets2caribbean, you agree to the terms outlined below.

Flight Cancellations

All flight bookings are subject to the rules and policies of the respective airlines. tickets2caribbean acts as a booking facilitator and does not operate flights directly.

• Cancellation requests must comply with the airline’s terms and conditions
• Refunds, if eligible, are processed according to airline fare rules
• Some tickets, including promotional or discounted fares, may be non-refundable

We recommend reviewing the airline’s cancellation policy carefully before completing your booking.

Refund Requests

Refund eligibility and refund amounts are determined solely by the airline or travel provider. tickets2caribbean will:

• Assist in submitting refund requests to the airline or travel partner
• Provide guidance and updates on refund status
• Not guarantee refunds for non-refundable tickets or policy violations

Service Fees

• tickets2caribbean may charge a nominal service fee for cancellations or modifications
• Airline penalties or cancellation charges are deducted from the refund amount
• Fees vary based on airline, fare type, and ticket conditions

How to Request a Refund

1. Log in to your tickets2caribbean account
2. Navigate to your booking details
3. Select Cancel Booking or Request Refund
4. Follow the on-screen instructions to submit your request

Our customer support team is available to assist you throughout the process.

Processing Time

• Most refunds are processed within 7–30 business days
• Processing times depend on airline policies and payment methods
• Delays caused by airlines or banks are beyond tickets2caribbean’s control

Non-Refundable Scenarios

The following situations may result in non-refundable bookings:

• Promotional or heavily discounted tickets
• Cancellations made outside the airline’s permitted timeframe
• No-shows or incomplete travel

Please review your ticket rules carefully to avoid misunderstandings.

Important Note

tickets2caribbean acts solely as a facilitator between travelers and airlines. While we provide support and assistance, the final decision regarding refunds, cancellations, and penalties rests with the airline or travel provider.